Frequently Asked Questions (FAQs)

1. Pre-Orders

Q: What is a pre-order, and when will I receive my item?
A: Pre-ordering allows you to secure products before they’re in stock. These items typically ship within 4-6 weeks, depending on supplier availability. Rest assured, we’ll notify you as soon as your order is dispatched!

Q: Why do pre-orders take 4-6 weeks?
A: Our pre-order items are sourced directly from our suppliers. The time frame includes processing, supplier restocking, and shipping to ensure you receive fresh, high-quality products.

Q: How will I know when my pre-order ships?
A: Once your order is on its way, you’ll receive an email with a tracking number so you can monitor its journey.

2. Shipping & Delivery

Q: When can I expect my order?
A: Standard orders are typically processed within 2 business days and shipped promptly. Delivery times depend on your location, but most orders arrive within 5–10 business days after dispatch.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking details. You can also create an account and login for your order status.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping Australia-wide for orders over $100.

Q: Do you offer international shipping?
A: Yes! We offer standard international shipping. Enter your shipping details for cost.

3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unopened products within 30 days of delivery. Please contact us at contact@curlyandblonde.com for assistance.

Q: Can I exchange an item?
A: Exchanges are available for unopened products. If you’d like to swap for a different item, please contact our team to arrange it.

4. Contact Us

If you have any questions that aren’t covered here, please don’t hesitate to get in touch!
Email: contact@curlyandblonde.com
Phone: 0422763942