A pre-order lets you secure a product before it's back in stock. Pre-orders usually ship within 4 to 6 weeks, depending on supplier availability.

Pre-order stock comes straight from our suppliers, so timing depends on when it lands with us. We ship your order as soon as it arrives.

You'll receive an email with your tracking details as soon as your order is on its way.

Orders are usually processed within 2 business days, and most arrive within 5 to 10 business days of dispatch.

Tracking details are emailed to you when your order is dispatched. You can also log in to your account to check your order status.

Yes. Standard shipping within Australia is free on orders over $100.

Yes. International standard shipping is available, and the cost is calculated at checkout once you enter your address.

Unopened products can be returned within 30 days of delivery.

Yes, exchanges are available on unopened products. Get in touch and we'll arrange your swap.

Yes. A deposit is required to secure all appointments, and it must be paid within 48 hours of booking.

Your appointment will be auto cancelled by the system and the time will be released to other clients.

Deposits are non-refundable. If you reschedule with at least 48 hours notice, your deposit will be transferred to your new booking.

You can reschedule through your Fresha booking confirmation, or contact me at least 48 hours before your appointment.

Missed appointments without notice will be charged 100% of the booking fee.

As a sole operator, every appointment is time set aside just for you. The policy protects that time for you and for other clients waiting for a spot. Thank you for supporting my small business

Wash your hair (not co-wash) the night before or the morning of your appointment, and arrive with it bone dry. Please don't wear a ponytail, bun or braids, and come with zero product in your hair.

I cut curls dry so I can see exactly how each curl falls naturally. Product and tied-up hair change your curl pattern, which makes an accurate cut harder.